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Terms and Conditions of Use of Services v5.1.1. Last updated 22/08/2019.
1.1. These terms and conditions (“Terms and Conditions”) apply to the usage of games provided through any URLs belonging to or licensed to ALEA Ltd (“the Websites”), as may be specified from time to time. For the purpose of these Terms and Conditions, ALEA Ltd is referred to as “we” or “us” and the player as “you” or “the Player”. The Terms and Conditions also apply to related mobile or other platforms enabled by you. ‘Games’ means Casino and other games as may from time to time become available on the Websites. We reserve the right to add and remove Games from the Websites at our own discretion.
1.2. ALEA Ltd is a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at: Vella Falzon Home Building, Level 2, Valley Road, MSD9022 Msida, Malta.
1.3. All games offered by ALEA Ltd are from game providers authorized by the Malta Gaming Authority.
1.4. These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process. By checking this box, you signify to us that you have read these Terms and Conditions and accept them. By using any of the Websites, you signify that you agree with these Terms and Conditions.
1.5. You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use the Websites.
1.6. You fully understand and agree to be bound by the Terms and Conditions contained herein, as may be amended by us from time to time.
1.7. Whenever we amend these Terms and Conditions in a way that would limit your current rights or otherwise may be to your detriment, we will notify you upon your next visit to the Websites and you will be required to re-confirm your acceptance. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.
1.8. These Terms and Conditions may be published in several languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
2.1. You hereby declare and warrant that
2.1.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites;
2.1.2. You participate in the Games strictly in your personal non-professional capacity for recreational and entertainment purposes only;
2.1.3. You participate in the Games on your own behalf and not on the behalf of any other person;
2.1.4. You are not resident of any of the following countries, from which we do not accept registrations: Australia, Albania, Anguilla, Belgium, Bermuda, British Indian Ocean Territory, Bulgaria, Cayman Islands, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands Malvinas, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greece, Guadaloupe, Guam, Guernsey, Hungary, Isle of Man, Israel, Italy, Jersey, Latvia, Lithuania, Martinique, Mayotte, Montserrat, Netherlands, New Caledonia, Northern Mariana Islands, Pitcairn, Poland, Portugal, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Saint Martin, Saint Pierre and Miquelon, Serbia, South Georgia and the South Sandwich Islands, Spain, Sweden, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Vanuatu, Virgin Islands UK, Virgin Islands US, Wallis and Futuna;
2.1.5. All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
2.1.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;
2.1.7. Money that you deposit into your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;
2.1.8. You understand that by participating in the Games you take the risk of losing money deposited into your Member Account;
2.1.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour;
2.1.10. In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
2.1.11 Check your account balance before placing any bet. Each new challenge implies your acceptance of all previous transactions; therefore, you can have no claim against the company or its websites about your bets and winnings. Claims and litigations must be settled before you start betting and within 3 days after the date of the query.
2.2. The computer software, the computer graphics, the Websites and the user interface that we make available to you is owned by ALEA Ltd or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established and in accordance with all applicable laws, rules and regulations.
2.3. Games played on the Websites should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments.
2.4. The Company reserves the right to terminate and/or, change any games or events being offered on the Website, and to refuse and/or limit bets.
3.1. Registration and opening of your member account
3.1.1. In order for you to be able to place bets using any of the Websites, you must first register personally with us and open an account (“Member Account”).
3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided.
3.1.3. You must enter all mandatory information requested into your registration form, in particular, your identity, your address and contact details, including a valid e-mail address, your place of residence, phone number, date of birth, relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete, correct, and up-to-date. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.
3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
3.1.5. As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
3.1.6. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.
3.1.7. ALEA reserves the right to refuse or close a Member Account at its sole discretion but any contractual obligations already made by ALEA shall be honoured accordingly.
3.1.8. ALEA reserves the right to declare a wager void, partially or in full, if ALEA, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.
3.2. Deposits into your Member Account
3.2.1. You may participate in any Game only if you have sufficient funds on your Member Account for such participation. We shall not give you any credit whatsoever for participation in any Game.
3.2.2. We currently do not charge fees for processing deposits.
3.2.3. Depending on the deposit method you have selected, we may assign minimum or maximum deposit levels as specified on our websites.
3.2.4. Deposits can be made through your credit/debit cards, which are generally effective immediately, accepted e-wallets, pre-paid cards and vouchers, as well as bank transfers.
3.2.5. We reserve the right to use additional procedures and means to verify your identity when effecting deposits into your Member Account.
3.2.6. Once the transaction has been made, the money will be drawn from your account or credit card instantly.
3.2.7. The minimum allowed deposited amount is €20 ($20, £20, 200kr). The standard maximum amount allowed to be deposited for the first time is €1000 ($1000, £1000, 10000kr). Players who wish to deposit more than the maximum allowed should contact customer support to receive a personal service.
3.2.8. As required by our licensing regulation, any real money deposit is subject to wagering at least once before it can be withdrawn. This is a security regulation that aims to prevent international money laundering. Therefore, in the case of withdrawal requests pertaining to funds not used for wagering, we will only remit your funds when the extended due diligence procedure has been successfully carried out. We will apply a 5% charge on withdrawals, with a minimum fee starting at £10 or equivalent currency, unless the requested withdrawal amount has been used at least once for gambling on our site.
3.2.9. Deposit via EPRO: General Conditions of Use E-voucher applying to Epro solution (v2.2)
E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E-wallet
E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE
If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet
3.3.1. Withdrawals will be made to your bank account or other withdrawal methods available from ‘the Website’. We currently do not charge fees for processing such withdrawals other than as described in 3.2.7. ALEA will credit you back using the same method and account as you have previously deposited with, when possible. If in the case this is not possible, both the player requesting the withdrawal and the account to which the withdrawal will be processed will be verified. We process the withdrawal requests in the order in which they are received. Our goal is to process your withdrawal request within 2 business days assuming your request is made within our opening hours (Monday 9am-Friday 6pm). According to the law, at some point we are required to verify our customers’ identity in order to uphold the requested level of security. At this point we will ask for legal documents which can verify your identity, and in this case your withdrawal request will be pending until we have received your documents and verified your identity (please refer to point 3.3.3. for further details). This is a standard security procedure, today commonly known and referred to as the "KYC" process (Know Your Customer). Your 'required' documents will be verified within 1 business day, and your 'non-required' documents will be verified within 3 business days. Should you have a pending withdrawal request, feel free to contact our Support Success Team, who will do their best to help you speed up the process! We encourage that you send your KYC documents following your registration. This will make the withdrawal process smoother and quicker. Kindly note that our Finance Department does not work on weekends nor on public holidays at the moment.
3.3.2. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
3.3.3. The Payment Manager at ALEA will carry out additional verification procedures for any payout exceeding the equivalent of €800 or deposits exceeding €2,000 in a single or accumulated transaction. We also reserve the right to carry out any further investigation for lower payouts, including - but not limited to, additional Proof of Identity (front and back copies of your driving licence - EU country only; a copy of your passport, including the page of the signature and the page with your details; front and back copies of your ID), copies of the front and back of the card(s) used (showing only the first 6 and the last 4 digits on the front and back, but also hiding the CVC on the back of the card), the copy/screenshot of your e-Wallet account (Neteller, Skrill, EcoPayz), a utility bill (not older than 90 days), a copy of your bank statement (PDF format only), a photo of the account holder holding a specific ID document. Furthermore, in certain circumstances ALEA has the right to carry out Enhanced Due Diligence, including the request of a Source of Funds. Account holders who wish to recover funds held in a closed, locked or excluded account are advised to contact our Customer Service.
3.3.4. All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transaction to the relevant competent authorities in Malta. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. ALEA may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.
3.3.5. Winnings of over €100,000 might require longer processing time than usual due to bank clearance and security and fraud checks. This can generally add up to 7 days to the normal processing time, but is dependent on case by case.
3.3.6. If a player wins a progressive jackpot, or a pooled progressive jackpot, which is one and the same jackpot shared by several casinos, usually on one same game, or if the player wins a progressive jackpot of €50,000 or more, the withdrawal process will take longer time than a regular withdrawal as the win has to be verified with the game provider and, in some cases, communicated amongst the casino network that shares the jackpot pool. As soon as we receive the full pooled jackpot amount, we will initiate the withdrawal process and the player can choose to withdraw up to the whole amount of the progressive jackpot win.
For all winnings not classified as progressive jackpot wins, the rule is that the player can withdraw up to €50,000 every 30 days until the whole requested amount has been transferred.
3.3.7. You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.
3.3.8. A player can have only one pending withdrawal at a time. It is not possible to request a second withdrawal until the first withdrawal has been processed or cancelled.
3.3.9. A player can lock a withdrawal request from his Lobby at any time, making it impossible for the player to cancel. This withdrawal must still follow the KYC process (see 3.3.1.), does not prevent the money from being sent back to the balance if the withdrawal is rejected (see 3.3.11) and does not remove the limitation of one active withdrawal request at a time (see 3.3.8).
3.3.10. The minimum withdrawal amount depends on the method used for the payment. It is 30€/$ (300SEK/NOK) by default, unless mentioned otherwise in the Banking page.
3.3.11 Any withdrawal request waiting for player documents or information without any response from the player for more than 20 days will be rejected and the money sent back to the player balance.
3.4. Inactive Member Accounts
3.4.1. If no transaction has been recorded on your Member Account for thirty months, we shall remit the balance on your Member Account to you or, if you cannot be satisfactorily located, to the Malta Gaming Authority.
3.4.2. Inactive Account means a Member Account which has not recorded any log in or log out for a period exceeding twelve (12) consecutive months. If your Member Account is deemed to be inactive, the Operator reserves the right to charge a monthly administrative fee of EUR 5 or the equivalent in another currency (or the current balance of your Member Account, if less) as long as the balance of your Member Account remains positive. You authorize the Operator to debit this fee from your Member Account on the beginning of the month following the day on which your Member Account is deemed inactive, and on the beginning of every subsequent month that your Member Account remains inactive. The Operator will stop deducting the fee if the account balance is zero or if the account is re-activated.
3.5. A bet that has been placed and accepted can no longer be changed, withdrawn or cancelled. If you play a game with real money, the money will be drawn from your player account instantly.
3.6. Any bonuses we offer are subject to the Bonus Terms and Conditions.
3.7. Closing of Member Accounts
3.7.1. If you wish to close your member account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Member shall indicate it. You will be able to open your account again by sending a request to the customer support team. All requests for re-opened account will be evaluated by our Fraud and Risk team who abide by strict anti-addiction guidelines.
4.1. You may at your discretion choose to exclude yourself from playing any Games on our Website. In order to block your access to the Games, you need to send an email to your local customer service at the address provided on the casino site indicating the following particulars "I want to be excluded from the casino site" or alternatively visit the "Responsible Gaming" area of the casino site.
4.2. When setting up your Member Account you may also choose to set a limit on the amount you may wager within a specified period of time. You may change or revoke the limit or exclusion by written notice or electronic notice given to ALEA Ltd. A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after ALEA Ltd has received the notice. If funds are not withdrawn before the setting up of an exclusion period, you are advised to contact customer care to recover your funds. If you have any question regarding Responsible Gaming you can contact our Responsible Gaming department at [email protected]
6.1. Login to your account and click on "Responsible Gaming" where you can set-up limits of play in respect of bets, losses, maximum deposits, time or cool off periods. Please contact the support should you have any questions.
7.1. If you have a complaint to make regarding our services, you may contact us via chat or email (HELP panel). In order to resolve your complaint as quickly as possible it is important that you provide us with as much information as you can, including:
- Your name
- Your username
- The full details of your complaint
Our Customer Support will reply within 24h and will do its best to provide you with answers and solutions promptly.
7.2. If you cannot reach an agreement with us and are not satisfied with the resolution of your complaint, you may refer to our alternate dispute resolution (ADR) entity; a third party that will adjudicate your case and provide a final decision that will be binding for disputes under €10.000.
7.3. Referring to an ADR is free of charge for customers as the fee is covered by Alea. We reserve the right to close the account of a customer who makes an abusive use of the ADR system, in particular but not exclusively:
- When a customer opens repetitively failed disputes.
- When disputes are based on grounds of non-compliance of Alea toward regulation directives for which regulatory resources and sufficient proofs have been provided to the customer during the complaint procedure.
7.4. The ADR offered by Alea is Promediate, which can be contacted through the website https://www.promediate.co.uk, at [email protected] or by telephone 0203 621 3908
7.5. You may also report a complaint to the Malta Gaming Authority:
Address: Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Telephone Number: +356 25469000
Email: [email protected]g.mt
8.1. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
8.2. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
8.3. In the event of a Casino system malfunction all wagers are void.
8.4. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game to the Player by crediting it to the Player’s Account or, if the account no longer exists, by paying it to the Player in an approved manner; and if the Player has an accrued credit at the time the game miscarried, credit to the Player’s Account the monetary value of the credit or, if the account no longer exists, pay it to the Player in an approved manner.
The Live Chat function is a private conversation between the player and the Customer Service representative; it is not a chat room, nor is there any chat room function offered. The purpose of our Live Chat service is to offer assistance with player questions and needs, inform the players of any relevant or current information, and improve and enhance the player experience. It is your responsibility to use this service only for its intended purposes. You should not use the Chat service for illegal purposes.
9.1 Spamming of the Customer Support Team (for example, sending copies of the same message) is prohibited. Players are prohibited from harassing or abusing the customer support staff. Players are requested to address their concerns without the use of obscenities or threatening language;
9.2 You will not use the Live Chat Service to engage in any form of harassment or offensive behaviour, including but not limited to abusive or defamatory statements, or racist, pornographic, obscene, or offensive language;
9.3 You will not use the Live Chat Service to infringe the privacy rights, property rights, or any other rights of any person;
9.4 You will not submit any kind of material or information that is fraudulent or otherwise unlawful or violates any law;
9.5 You will not use the Live Chat Service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services;
9.6 You will not use the Live Chat Service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Service or to other members' systems in any way
9.7 We reserves the right to monitor anything and everything submitted by you to the Live Chat Service to ensure that they conform to content guidelines that are monitored by us and subject to change from time to time.
10.1 The chat on the Live Games is restricted between you and the Dealer only. You are not able to talk with other players. The chat is provided in order for you to be able to communicate with the dealer, should you need to, and may not be used for any other purposes.
10.2 You may not use the chat on the Live Games to engage in any form of harassment or offensive behaviour, including but not limited to abusive or defamatory statements, or racist, pornographic, obscene, or offensive language.
10.3 The chat is regulated by NetEnt and, when it is used outside its purpose and regulations, NetEnt reserves the right to disable your access to the chat at any time.
10.4 NetEnt has a master list of blocked words to prevent the use of unaccepted words in the chat.
10.5 NetEnt stores the chat contents in logs for a certain period of time following the conversation. We reserve the right to monitor anything and everything submitted by you to the chat on the Live Games to ensure that they conform to our content guidelines, which are monitored by us and subject to change from time to time.
11.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
11.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers
11.2.1. Do not warrant that the software, Games and the Websites are fit for their purpose;
11.2.2. Do not warrant that the software, Games and the Websites are free from errors;
11.2.3. Do not warrant that the software, Games and the Websites will be accessible without interruptions;
11.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
11.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
11.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
11.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100.
11.6 We cannot be held responsible for any action or omission made by the Internet Service Providers (ISPs) with whom it signed a contract to access Internet sites. We will not take part in any dispute between you and the ISPs. Moreover, this litigation will not affect your obligations listed in this contract.
11.7 Any reference to any product, service, procedure, hypertext link, or any other information including trade names, trademarks, trade, manufacturers, suppliers, or other present on the websites does not constitute or imply a promotion, sponsorship, or recommendation by the company.
12.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
13.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
14.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
15.1. These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
16.1. These Terms and Conditions shall be governed by the Laws of Malta.
16.2. You acknowledge that, unless stated otherwise, the Games are organized in Malta and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and ALEA Ltd shall be deemed to have been entered into and performed by the parties in Malta, at the registered address of ALEA Ltd.
16.3. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.