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1. help and advice

If you are looking for further advice, you can find information on the following websites:
https://www.rgf.org.mt/

To prevent your computer from accessing gambling websites, you can use gambling-specific gambling software such as:
www.gamban.com (Mac OS X, Windows, Android and iOS)
www.gamblock.com (Windows computers and Android phones)
www.betfilter.com (Windows, Mac, Android and iOS)
https://betblocker.org/ (Windows, Linux and Mac)

2. gambling management tools

Lock my withdrawal

Deposit limits

This feature allows you to lock a withdrawal so that it cannot be canceled by you or our Customer Service Team until it has been successfully processed. It becomes available after you have made a withdrawal on your Lobby page. If you are curious about this feature, our team will be happy to provide you with further information.

Allow you to limit the amount of money you can deposit a on daily, weekly or monthly basis. You can restrict this limit at any time and it will be immediately effective. This limit can be restricted at any time and will be effective immediately. It can also be loosened, but this will not come into effect until seven days later. If you need any help setting these limits, our support team will be happy to assist you.

Bet limits

These let you limit the amount of money you can bet per day, week, or month. This limit can be restricted at any time and will be effective immediately. It can also be loosened, but this will not come into effect until seven days later. If you need any help setting these limits, our support team will be happy to assist you.

Loss limits

These let you limit the amount of money you can lose per day, week, or month. This limit can be restricted at any time and will be effective immediately. It can also be loosened, but this will not come into effect until seven days later. If you need any help setting these limits, our support team will be happy to assist you.

Reality check

You can choose to receive a notification during your gaming sessions every 15, 30, 45 or 60 minutes, reminding you for how long you’ve been playing.

Session limit

Enables you to limit how long you are able to stay logged in for a single session. The time period may be revised at any time and the changes will be immediate. Our customer service team will be happy to provide any further information required.

Cool off period

This feature allows you to close your account for a specified period of 1 week, 1 month, 3 months or 6 months. During this period, you will not be able to log into SlotsMillion. You will also not receive any communication from us. However, should communication be scheduled prior to your cool-off request, you may still receive those.

3. self-exclusion

Slotsmillion prevents players who have entered self-exclusion from participating in gambling. You can choose to exclude yourself from Slotsmillion for 6 months, 9 months, 1 year, 3 years or 5 years. Self-excluded players are removed from Slotsmillion marketing databases within 48 hours to prevent any marketing material from being sent to them. Your player account will be closed and any funds remaining on your account will be returned to you, subject to the completion of Customer Due Diligence measures where appropriate (see our General Terms & Conditions). In case you have not completed the Customer Due Diligence procedure, our Responsible Gaming team will contact you accordingly.
You can self-exclude from your lobby in the Responsible Gaming section of your account settings. Upon reception of your demand, Slotsmillion will immediately log you out of your player account. Alternatively, you may contact our Responsible Gaming team on [email protected] to request a self-exclusion which will be effective 24 hours at the latest after confirmation of reception of your request.
Upon request to [email protected] , any self-exclusion may be extended for one or more further periods of at least 6 months.
At the end of your self-exclusion period, your self-exclusion remains in place for a minimum of 7 years, unless you make a positive request to gamble again to [email protected]
In case you want to return to gambling during the 7 years period following the end of your initial self-exclusion, you would be given 24 hours of cool off before being allowed to access the website and you would be contacted over the phone by the Responsible Gambling team to check that you had considered your decision, to allow you to consider the implications thereof and to explain to you why this 24 hours cooling-off period applies.

4. protection against underage use

The law prohibits anyone under the age of 18 from opening an account or playing on SlotsMillion. Appropriate measures are taken to protect against the use of our casino by underage players. For example, our software prevents the registration of anyone under the age of 18. However, if you are concerned that an underage person may be using your computer to play our games, we would advise you to:

  • Monitor any children/minors who have access to your computer when you are connected to SlotsMillion.

  • Use specialized parental control applications, such as Cyberpatrol, to block underage access to gambling sites.

  • Keep all information regarding your player account and your credit card details confidential.

  • Create different profiles for anyone accessing your computer so that nobody has direct access to your personal information.

  • If you are aware of a player under the age of 18 who uses SlotsMillion, please contact our customer service team immediately. Please bear in mind that nobody under the age of 18 is eligible to claim back any winnings from SlotsMillion, and we ask for proof of identity upon your first withdrawal.